Saying that the OLA’s report on nursing home management is harsh is understatement. The conclusions reached by the OLA paint a terrible picture of government mismanagement. For instance, the report says that Nobles’ office found problems ranging from “ineffective case management, unwritten and frequently changing policies, ineffective staff training, staff turnover that sometimes is 25 percent a year and a lack of staff confidence in leadership.”
That’s just the start of it. Jim Nobles is quoted as saying “‘the problems … are deep and pervasive and have been there a long time. They are rooted in poor management.’ Workers take pride in their work, Nobles said, but ‘for too long they have had to work in an environment that was … sometimes toxic.'”
According to the report, “people in ‘immediate jeopardy'” are supposed to be investigated in less than 2 days. “Just 17 percent of 2017 cases met a two-day deadline to be read, let alone investigated, the report showed.” In addition to that disturbing information, this information is damning:
State investigators found the leaders at the OHFC did not properly oversee abuse inquiries and family members were not kept informed. A review of 53 OHFC investigations found key witnesses were not interviewed and poor documentation of evidence.
This about this sentence:
OHFC does not have an effective case management system, which has contributed to lost files and poor decisions regarding resource allocation.
If management hasn’t established a system, then it’s impossible to consider these employees management. I’d argue that the people called management should be fired ASAP to protect the people.
Check out this recommendation:
The Legislature should require OHFC to regularly report on its progress in meeting state and federal requirements.
This is the type of stuff that should be a no-brainer. It’s proof that ‘management’ isn’t serious about fulfilling its responsibilities.